Hello World

Running localisation as a business

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Part 6 · Shipping it

Running localisation as a business

Chapter 26 14 min read 12 sections

Someone in the company says "we should launch in Germany". Everyone nods. A developer gets a ticket to "add German".

Nobody has asked which customers in Germany you're after, whether they'd pay in euros or need an invoice in German, who answers their support emails, what the law says about prices, cookies or accessibility there, or how you'll know in six months whether any of it worked. Those are business questions, and they decide most of the technical work before anyone writes a line of code.

This chapter is about that side of localisation: deciding where to go, what it costs, how you know it worked, and what you're signing up for afterwards. It's written for founders, product managers and anyone else who decides whether localisation happens. Developers should read it too, because you'll be the one asked "how long will this take?"

Keep reading

The rest of this chapter is for readers of the book

Get the book to read the rest of this chapter and every other one, the field guide and the glossary, and to download the whole book as a PDF.

Still to come in this chapter

  • Decide what you want before you start
  • Buy-in usually comes from the business
  • Choose markets, not languages
  • Start with the cheapest step
  • Build it in early
  • The ongoing costs
  • Supporting customers in their language
  • New markets come with new laws
  • Measuring whether it worked
  • You don't have to build it all yourself
  • Checklist
  • Further reading